Refund and Return Policy – 420VapeZones.com

At 420Vape Zones, we strive to provide the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help make the return or refund process as smooth as possible.

1. Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging with all accessories and components included.
  • Have the original receipt or proof of purchase.

Note: Certain products like dab rigs, vaporizers, and accessories used with consumables are non-returnable once used due to hygiene and safety reasons.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

  • Approved refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 business days.
  • Partial refunds: If an item is returned in a condition that doesn’t meet the full return policy, a partial refund may be issued.

3. Exchanges

If you received a defective or damaged item, we’ll exchange it for a replacement. Please contact our customer service team at [sales@420vapezones.com] within 30 days of receiving the product for assistance.

4. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used.
  • Gift cards.
  • Items marked as “final sale” or “non-returnable” on the product page.
  • Products bought through unauthorized retailers.

5. Shipping Costs

  • You will be responsible for paying the shipping costs for returning your item unless the item is damaged, defective, or incorrect.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless waived by our team.

6. Late or Missing Refunds

If you haven’t received a refund within 10 business days, first check with your bank or credit card provider. Processing times can vary. If you still have not received your refund, please get in touch with us at [sales@420vapezones.com].

7. How to Initiate a Return or Refund

To start a return, please reach out to us at [sales@420vapezones.com]. We will guide you through the process and provide a return shipping label if it’s appropriate.